Shipping & Delivery Information
We ship our handcrafted leather goods worldwide, bringing joy to pets and their people across the globe.
Complimentary Shipping
New Zealand: We cover shipping on orders over $100. For orders below $100 a delivery fee of $8 applies.
Australia*: We cover shipping on orders over $150. For orders below $150 a delivery fee of $15 applies.
International Shipping
We offer international shipping to most countries. Delivery times vary based on destination. There is a flat rate shipping charge of NZ$25 (approx. US$15 / GBP11).
*Your package will be handled by the local carrier once it has arrived in the destination country. The shipping cost does not include customs, duties and/or tax charges, for more information on whether additional charges will apply to your package please contact your local customs office.
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Order Processing
We handcraft our custom leather goods to order - please allow 1-2 weeks for your order* to be completed. We try very hard to process orders as quickly as possible but timeframes can fluctuate during busy periods.
You will receive an email once your parcel has been dispatched. We usually keep our leather and hardware well stocked but sometimes we are caught out waiting on a delivery, we will let you know if there is likely to be a longer delay for your order.
*We can, in some cases, meet an earlier deadline - please contact us if you need your item by a particular date.
Tracking
Once your order is shipped, you'll receive a confirmation email with tracking information.
If you have any questions or need assistance, feel free to contact us.