Customer Satisfaction Promise

Customer Satisfaction Promise

At Kinfolk Leather, we take immense pride in the craftsmanship and quality of our products. Every collar and lead is crafted with the utmost care and attention to detail, ensuring that it meets our high standards.

Our Promise to You:

We promise to deliver products that reflect our dedication to quality and craftsmanship. If you experience any issues with the workmanship or materials within a reasonable period, we are committed to working with you to address your concerns and find a solution that meets your satisfaction.

What We Cover:

Our Customer Satisfaction Promise applies to any issues related to the craftsmanship or materials of the hardware components. We will work with you to assess the situation and determine the best course of action, whether it’s a repair or replacement.

Exclusions:

While we strive to provide the best quality, certain factors are beyond our control. Please note that our promise does not extend to:

  • Leather or BioThane® Strapping: When properly cared for, these materials are designed to last a long time without issues. However, since we cannot control how customers maintain and care for these materials, we exclude them from this promise. We strongly encourage following our care instructions to ensure their longevity.
  • Corrosive Elements from Beach Use: Our Waterproof Dog Collars are designed to withstand water and are suitable for swimming. However, exposure to corrosive elements like sand and salt water can cause damage if not properly rinsed off after beach use. We cannot control whether a collar is adequately cleaned after exposure to these elements, so issues related to corrosive damage are excluded.
  • Misuse or Abuse: This includes excessive pulling or tethering a dog with undue force.
  • Normal Wear and Tear: Scratching, chipping, discoloration, and tarnishing over time due to regular use.

    Return Shipping Costs:

    Please be aware that the cost of returning the product to us for evaluation or repair is the responsibility of the customer.

    Our Commitment:

    We are dedicated to ensuring that every product we craft meets your expectations. Our promise is to work with you to resolve any concerns, ensuring your complete satisfaction with your Kinfolk Leather purchase.